Privacy Policy

1. Introduction

AustraliaStayList respects the importance of privacy and aims to explain its website practices in clear, practical language. This Policy applies to information associated with use of this website and to information you choose to send when contacting the hotel through the contact details or enquiry tools made available here.

The website is intended to provide information about AustraliaStayList, its rooms, services, location context, hotel experience and ways to make contact. Some website functions rely on browser storage. Other information may be provided voluntarily when you prepare an enquiry or contact the hotel by email.

This Policy should be read together with the Cookie Policy and Terms & Conditions. It does not replace any separate privacy information that may be supplied in connection with a confirmed reservation, payment process, third-party booking service or other service with its own privacy terms.

2. Information you provide

You may choose to provide information such as your name, email address, preferred travel dates, number of guests, room preference and any message you include about your stay. Your message may also contain information about accessibility needs, arrival arrangements, dietary requests or other practical matters that you decide are relevant to your enquiry.

Please avoid including information that is not necessary for the purpose of your enquiry. In particular, do not send payment card details, account passwords, identity document numbers or other highly sensitive information through ordinary email unless a secure method has been specifically provided for that purpose.

If you contact AustraliaStayList on behalf of another guest, you should only share information that you are authorised to provide and that is reasonably necessary for arranging the stay.

3. Stay enquiries and email communication

The stay enquiry form on this website is designed to assemble the information you enter into an email draft addressed to AustraliaStayList. The information is handled by your browser and email application when you choose to continue. Sending the email is controlled by you through your email provider.

Once an email is sent, the message may be received, stored and processed in the ordinary course of hotel correspondence. The information may be used to respond to your request, discuss room options, clarify dates, provide practical arrival information, address accessibility needs, answer service questions or take the next steps toward a reservation.

Email is not always an encrypted communication method. If a later stage of a reservation requires payment or other sensitive details, an appropriate method should be used rather than ordinary email.

4. Technical information

Like most websites, technical information may be generated automatically when pages are requested. Depending on hosting, security and analytics configuration, this may include an IP address, browser type, device type, referring page, requested URL, date and time, general region derived from network information, and technical diagnostic data.

This information can be useful for delivering pages, maintaining security, diagnosing errors, understanding broad usage patterns and protecting the website from abuse. AustraliaStayList does not intend to use ordinary technical logs to identify individual visitors where identification is not reasonably required for security, legal or operational reasons.

5. Cookies, local storage and privacy preferences

The website may use browser technologies such as localStorage or cookies to remember privacy choices and support website functions. Essential storage is used where necessary to maintain core functions, such as remembering whether a privacy preference has already been saved.

Optional preference, analytics or marketing categories are controlled through the cookie settings interface where such technologies are available. Saving a preference does not itself mean that every category has a third-party technology attached to it. The available controls are intended to give visitors a clear way to manage optional categories if and when they are used.

You can reopen Cookie Settings from the footer. You can also clear browser storage using the controls provided by your browser. Clearing storage may cause the privacy banner to appear again because the website can no longer read the saved choice.

6. How information may be used

Information associated with your contact or website use may be used to respond to enquiries, discuss room options and dates, provide hotel information, manage guest requests, improve website content, maintain security, prevent misuse, diagnose technical issues and meet legal or operational obligations that apply to the hotel.

Where a reservation progresses beyond a general enquiry, additional information may be required for booking administration, payment, invoicing, guest communication or service delivery. Any such processing should be limited to what is reasonably necessary for the relevant purpose and handled through the appropriate reservation or payment process.

AustraliaStayList does not state that it sells personal information to advertisers. If the website later introduces advertising, campaign measurement or a third-party analytics platform, the Cookie Policy and privacy controls should be updated to describe the change before the technology is enabled where required.

7. Third-party services and links

The website may link to third-party services such as maps, transport information, social platforms, email providers or other external websites. Those services operate under their own terms and privacy practices. Following a third-party link may allow that provider to collect information according to its own policies.

If AustraliaStayList uses external providers for website hosting, email, security, reservations, payments or analytics, those providers may process information as needed to supply their services. Provider access should be limited to the role they perform and subject to appropriate contractual or technical arrangements where applicable.

8. Data retention

Information should not be retained for longer than reasonably necessary for the purpose for which it was collected, subject to legal, accounting, security, dispute-resolution and operational requirements. Enquiry correspondence may be retained for a period that allows the hotel to follow up on a request, understand previous communication and manage related reservations or guest service matters.

Technical logs may be retained for shorter or longer periods depending on hosting configuration, security needs and the nature of the data. Cookie preference data stored in your browser remains on your device until it expires, is replaced, or you clear it.

9. Data security

Reasonable technical and organisational measures should be used to protect information against accidental loss, unauthorised access, misuse or inappropriate disclosure. No internet transmission or storage method is completely risk-free, and AustraliaStayList cannot promise absolute security for information transmitted over public networks.

Visitors can also reduce risk by avoiding unnecessary sensitive information in email, using secure devices and networks where possible, and carefully checking the recipient before sending personal details.

10. Your choices and requests

You can choose not to provide optional information, although this may limit the hotel's ability to answer a request. You can manage optional cookie categories through Cookie Settings and can control or clear browser storage through your browser.

Depending on the laws that apply to a particular situation, you may have rights relating to access, correction, deletion, objection, restriction or other handling of personal information. Requests can be sent to the contact address below. AustraliaStayList may need enough information to understand and appropriately verify a request before acting on it.

11. Children's privacy

This website is intended for general hotel information and for adults planning accommodation. It is not designed to collect information directly from children. A parent, guardian or responsible adult should handle accommodation enquiries involving minors and should provide only the information reasonably necessary to arrange the stay.

12. Changes to this Policy

This Privacy Policy may be updated when website functions, hotel processes, service providers or legal requirements change. The date at the top of the page identifies the current published version. Material changes should be reflected in the text so visitors can understand the new practice.

13. Contact

Questions about this Privacy Policy or privacy-related requests can be sent to [email protected]. For ordinary stay enquiries, use [email protected].